Help Centre
Questions? We've got you.
Everything you need to know about Maré, answered below.
Shipping & Delivery
Do you ship worldwide?
Not yet. We ship to Australia, New Zealand and the United States. Shipping is free to all three, with tracking included, and there is no minimum spend.
How long does delivery take?
Australia: 1 to 7 business days, depending on where you are. Melbourne metro is usually 1 to 3, Sydney, Brisbane and Adelaide metro 2 to 5, and Perth, Darwin, regional and rural areas 3 to 7. New Zealand and the United States: 5 to 14 business days, depending on customs processing. Orders are dispatched within 1 to 2 business days. Express within Australia is $15, added at checkout.
Can I track my order?
Yes. Once your order is dispatched you'll receive a tracking link by email. All orders are fully insured until signed for at delivery.
Returns & Exchanges
What's your return policy?
We offer a 30-day return policy. Items must be unworn, undamaged, and returned in their original packaging (including the hard case, soft pouch, and cleaning cloth) for a full refund.
How do I start a return or exchange?
Email info@mareeyewear.com with your order number and we'll send you return instructions straight away.
Who pays for return shipping?
Returns within Australia are free, for any reason. The only cost is the $3 padded bag from the post office, which keeps the frames safe on the way back. From New Zealand and the United States, return postage for change of mind is at your cost. If the item is faulty or damaged we cover the return shipping either way.
What if my sunglasses arrive damaged or faulty?
Contact us within 30 days with photos of the issue at info@mareeyewear.com and we'll arrange a free replacement or full refund. No questions asked.
Fit & Sizing
How do I find the right fit?
Start with our Face Shape Guide to find styles that suit your face shape, then check the lens width, bridge, and arm length measurements. For an even closer match, check the measurements printed on the inside of the temple arms on a pair of sunglasses you already own.
Are the frames adjustable?
Our acetate frames have a fitted bridge designed for all-day comfort, so they are not adjustable. If anything doesn't feel right after your first wear, get in touch and we'll help.
Lenses & Quality
What makes Maré sunglasses different?
We use genuine CR39 optical lenses and premium acetate frames for exceptional clarity, comfort, and durability, at a price that doesn't compromise on quality. Learn more about our lenses.
What are CR39 lenses?
CR39 is a premium optical-grade plastic lens offering Category 3 sun protection, blocking up to 92% of visible light, with full UV400 protection. It's lighter than glass and clearer than standard plastic lenses. The same material used in high-end optical eyewear.
Are your lenses polarized?
Our CR39 lenses offer Category 3 sun protection and full UV400 protection, built for clarity in bright conditions. They are not polarized.
Can I get prescription lenses?
Not currently. All Maré frames come with our standard CR39 sun lenses. We're always working on ways to expand, so watch this space.
How do I care for my sunglasses?
Use the included microfibre cloth to clean your lenses, and store your sunglasses in the hard case when not in use. Avoid leaving them on car dashboards or in direct heat for extended periods. Full care guidance is on our Product Care page.
Orders & Payment
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Union Pay.
Can I change or cancel my order?
Get in touch as soon as possible after placing your order at info@mareeyewear.com. If it hasn't shipped yet, we'll do our best to accommodate changes.
Warranty & Packaging
What's covered by the 1-year warranty?
Manufacturing defects only, not loss, theft, accidental damage, or improper use. If you experience a defect, contact us at info@mareeyewear.com with photos and we'll make it right.
Do all orders come gift-ready?
Yes. Every pair of Maré sunglasses comes in our signature packaging: hard case, soft pouch, and cleaning cloth. Our Signature Gift Packaging is available as an optional add-on for $10 at checkout.
Still have questions?
We're happy to help.
Reach out and we'll get back to you as soon as possible.