Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and undamaged, and in its original packaging, including the hard case, soft pouch and cleaning cloth. You will also need the receipt or proof of purchase.

To start a return, contact us at info@mareeyewear.com. Returns need to be sent to:

PO Box 8015, Armadale VIC 3143 Australia

Items sent back to us without first requesting a return will not be accepted.

Who pays for return postage
Australia: change of mind returns are free. We will send you instructions on how and where to send your package. The only cost to you is a padded satchel from the post office, currently around $3, which protects the frames in transit.

New Zealand and the United States: return postage for a change of mind is at the customer's cost.

Faulty, damaged or incorrect items: we cover return postage in full, from any country we ship to.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Change of mind returns are not available on sale items or gift cards. This does not limit your rights under the Australian Consumer Law.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your rights under the Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@mareeyewear.com.